Frequently Asked Questions
Everything you need to know about your House Of Vian experience.
How do I determine the correct size for my footwear?
We provide a detailed size chart on every product page. Since our juttis and mules are handcrafted, we recommend measuring your foot length in centimeters and comparing it to our guide for the most accurate fit.
What is the estimated delivery timeline for my order?
Domestic orders typically arrive within 5-7 business days, while international shipping can take 10-15 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer exchanges for size issues within 7 days of delivery, provided the item is unworn and in its original packaging. Please note that customized orders and items on sale are final sale.
Are House Of Vian products handmade?
Yes, every pair of House Of Vian footwear is meticulously handcrafted by skilled artisans using traditional techniques and premium materials to ensure luxury quality.
Do you offer international shipping?
Yes, we ship our luxury collections worldwide. Shipping costs and duties are calculated at checkout based on your specific location.
How should I care for my embellished footwear?
To maintain the beauty of your pair, store them in the provided dust bag away from moisture. For cleaning, use a soft, dry cloth to gently wipe away any surface dirt.