Returns & Exchanges
At House Of Vian, we strive to ensure you are completely satisfied with your handcrafted luxury footwear and accessories. If your purchase isn't quite right, we offer a seamless return and exchange process within 7 days of delivery.
Initiate Request
Email our concierge team at [email protected] with your order number and the reason for your return or exchange.
Quality Inspection
Ensure the items are unworn, in their original packaging, and include all tags; our team will review your request within 48 hours.
Secure Packaging
Once approved, carefully pack the items in the original House Of Vian box to prevent damage during transit back to our studio.
Processing & Credit
After receiving and verifying your return, we will issue a store credit or process your exchange shipment within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing